Honeysuckle Executive Apartments

This page is intended for guests staying at Honeysuckle Executive Apartment located on the corner of Wright Lane and Settlement Lane, Newcastle. We share the same building as Chifley Apartments. The word Chifley is written on the building. Cnr Wright Lane and Settlement Lane, Newcastle, NSW, 2300.

We are located within a shared use development with many full time residents and hotel guests. Reception is opened 24 hours a day and you can check in to your apartment anytime after 2pm. Newcastle Executive Apartments Central Reservation Team are available to assist you on 02 49 555 888.

Welcome to Honeysuckle Executive Apartments, a modern apartment building on Newcastle Harbour within a short walk of the business precinct, restaurants, museums, galleries and boutiques.

Before you check-in please download the following app, JustIN MOBILE from the app store.

Apple Phone :

https://tinyurl.com/SaltoApple

Android Phone :

https://tinyurl.com/SaltoAndroid

For additional information our new access control system click on the following link

https://tinyurl.com/SaltoInfo

Open Time : 1.00pm

Close Time : 9.00pm

Central Reservations : 02 49 555 888 or 02 49 416 699

Emergency Mobile : 0419 804 080

Emergency Mobile : 0431 121 405

Email Address : res@jev.com.au

A pre-authorisation amount of $1 is authorised to your credit card.

Click here to complete the authorisation check for [apartment_number].

Company charge back reservations are exempt from pre-authorisations as the Company or Travel Agent guarantees the pre-authorised amount.

By entering the apartment you have agreed to the terms and conditions of the property.

If any damage is caused to the property by yourself or invitees, rectification costs including the nights that the apartment is off-line become chargeable to the registered guest.

Management reserves the right to refuse entry to any guest without the need to provide reasons.

GUEST RESPONSIBILITIES ARE NOW REQUIRED BY LAW 

A guest must NOT; 

1. Engage in conduct that contravenes criminal or Strata By-Laws
 
2. Create noise that is likely to harm, offend or unreasonably disrupt or interfere with the peace and comfort of other occupants. 

3. Violent or threatening towards other occupants. 

4. Alarm or distress other occupants. 

5. Use the premise that interferes unreasonably with the use or enjoyment of common property of occupants. 

6. Intentionally, recklessly, or negligently cause damage to any private or common property or any public property near the premises. 

7. Intentionally, recklessly, or negligently damage the personal property of other occupants of the strata scheme. 

8. Copy or knowingly retain after departure any keys, security passes or other instrument that facilitates access to the premises. 

GUESTS ARE RESPONSIBLE FOR CONDUCT OF VISITORS  

A guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises comply with the Code of Conduct and any policies of the property. 

MAXIMUM NUMBER OF VISITORS 

One Bedroom Apartment : 2 

Two Bedroom Apartment : 4 

All visitors must leave the property by 10.00pm. 

NO PARTY POLICY 

To ensure all our guest enjoy a good nights rest, we have a strict No Party Policy that is enforced at this hotel. 

Excess noise that interferes with the peace and quietness of other guests and residents is not permitted.

NO SMOKING POLICY

It is against the law to smoke in these premises, including the balcony. NSW Smoke-free Environment Act 2000 and the property strata by laws.

Heavy fines apply for breaches.

NO DRINKING POLICY
Guests or visitors are NOT permitted to drink on common property or apartment  balconies or landings. 

BREACH OF POLICIES OR GUEST RESPONSIBILITIES 

Guest who are in breach of any policy or guest responsibilities will forfeit their accommodation and be asked to leave on these grounds, no refund will be given. Cost included for security to intervene or remove you from the property will be passed onto the guest.

CCTV : ADVANCED PHOTOGRAPHIC RECOGNITION SOFTWARE

This property subscribes to ROB, repeat offenders data base and is shared with the NSW Police Force & other law enforcement agencies.

EXCLUSION REGISTER 

A guest who is recorded on the exclusion register is prohibited from entering into any short-term rental accommodation arrangements as a guest up to 5 years 

This section is an offence provision under section54C of the Act.

IMPORTANT CONTACT DETAILS  

1. Emergency Services 000
2. Host             : 0419 80 40 80 or 02 49 555 888 
3. Electrician  : 0412 053 523
4. Plumber     : 0418 497 609

Thank you for your co-operation and understanding and we hope you enjoy your stay

To check availability for a transfer to or from Newcastle Airport call reservations on 02 49 555 888 between 8:30am and 8:30pm or complete the form below.

Maximum 4 passengers.
Tariff 1: $65.00 between 7.00am and 10.00pm.
Tariff 2: $75.00 between 10.00pm and 7.00am.

Complete this form to request a transfer. We will confirm your request once we have checked shuttle availability.

Limited paid car parking may be available for your stay.

The cost of car parking is $20.00 per night.

Contact central reservations on 02 49 555 888 to book your car parking.

 

If you have booked paid secure parking for your stay

On the day of arrival you will receive a sms message which will advise;
(a) Pin code and/or access instructions.
(b) Car space number.

Only park in your allocated car parking space if it is specifically allocated to you.
If someone has parked in your allocated space please call Central Reservations to obtain additional instructions.

chiefly building

Turn right into Settlement Lane and park in the 5 minute zone to check in at the Chifley Reception.

Note, Settlement Lane may not come up on your GPS as it is a private road.

See map below showing roads and buildings in the vicinity.

Check-in time is 2.00pm.

Earlier check-in times are available charge apply. Use the pre check-in booking form. There is a link in the confirmation email you received.

We have a 24 hour reception desk. If unattended call Chifley Reception on 02 4910 4910.

All guests need to check-in with reception.

On the day of arrival you will receive an SMS message around 2.00pm that advises you of your apartment number and security pin code for the front door. If you don't receive a pin code then a proximity card will be issued upon check-in.

Honeysuckle Executive Apartments share the same reception as Chifley Apartments.

Locate the Chifley Building and the walk up the front stairs to the foyer.

Our friendly staff will be able to check you in.

If the front door is locked and there is no one at the reception desk call 02 49 416 699 which will call the receptionist on duty.

If you have pre-paid your car parking then you are able to go directly to the car park which is located in Wright Lane.

If you have not pre-paid parking then call 02 49 555 888

If your company has booked your accommodation on your behalf, then car parking must be shown on the charge back.

Driving instructions

Travel down Honeysuckle Drive and go through the 1st roundabout.

drive through the roundabout near chifley

Turn right at the bend where the steel bollards are.

Take the second exit into Wright Lane. This is a one way Street

Turn right at the Wine Selectors.

The entrance to the car park is located in Wright Lane, look out for the Chifley sign on the right hand side.

entrance to the chifley carpark on wright lane

Press the button on the intercom to speak with Chifley Reception.

Advise reception that you have a reservation in the name of .......

press the button to speak with reception

The reception staff will open up the garage roller door.

Drive down the ramp.

Park your car in any Chifley car parking space.

Walk towards the basement foyer then press the intercom again, the reception staff will open the foyer door.

Check-in a reception by taking the lift to level "0"

Walk towards the Chifley basement foyer.

Press the intercom button which is located on the right hand side of the glass foyer door and say your surname.

Our friendly reception staff will open the glass basement foyer door for you.

press the intercom to speak to reception
the intercom to speak with reception staff from the basement

When you hear the click open the door and walk into the basement foyer.

Press the button to call the lift to your level.

press the button to call the lift to your level copy

Press “0” in the lift which will take you to the ground floor reception area.

Our friendly reception staff will be able to check you in.

Check-in time is 2.00pm.

Earlier check-in and late check out times are available charges apply.

If unattended please call Chifley Reception on 02 49 416 699

All guests need to check-in with reception.

If you are checking in after 8.30pm you need to advise us before 8.00pm to ensure that entry codes are sent out prior to reception closing at 8.30pm.

If you have not received your code by 8.00pm call us on 02 49 555 888 immediately.

Roller Door Down

If the roller door is down then you will need to use the Chifley proximity card to exit the car park.

Insert Chifley proximity card to exit the car park sign

Roller Door Up. 

If the roller door is up then this means that the boom gates are in operation.

The boom gates will automatically open when you approach the boom gates.

Departure

Upon check-out return your proximity card to the reception staff.

Press the intercom button at the bottom of the ramp, say your surname and reception staff will open roller door.

Exiting the Car Park

Wright Lane is one direction. Turn right into Wright Lane then right into Settlement Lane to leave the precinct.

Apartment Access

Apartments are accessed with a personal pin code which is sent to you via sms to the mobile telephone number on your reservation around 2.00pm.

Have not received pin code?

If your reservations has been made by a travel agent then often your mobile telephone number is not provided, therefore;

If you have not received your sms by 3.00pm call central reservations on 02 49 555 888.

If you are an international guest could you please ensure that we have you email address on your reservation. We are able to send your pin code via email.

Some rooms use a key card for entry instead of pin code.

FREE Wi-Fi : Limited to 500MB per day.

Once this is exceed you are able to purchase additional Wi-Fi.

PAID Wi-Fi : Plans

HOW TO LOG ONTO YOUR FREE Wi-Fi 

Wi-Fi Network : Honeysuckle Apartments

Wi-Fi Support Tel : 1300 576 369

Once you connect you will see a popup window prompting for the following detail;

HOW TO LOG ONTO YOUR PAID Wi-Fi

Click on "Buy Now" to purchase your internet plan.

Enter the email and password that you have created when you paid for your Wi-Fi

The swimming pool is located on level 1.

The swimming pool is opened between 6.00am to 8.00pm

You need to use your JustIN Mobile app to access the gym and pool area.

Pool towels are available from the gym.

CCTV : FACIAL RECOGNITION SOFTWARE

The property subscribes to ROB, repeat offenders data base. Photographic recognition software is shared with the NSW POLICE FORCE and other law enforce agencies.

Find some good pictures of photographic recognition software of web,

Our gym room is located on the pool level for all of our guests to utilise. The room contains highly innovative TechnoGym equipment with machines such as treadmills, rowing machines, elliptical trainers, exercise balls, leg curl/extension, overhead press and a Kinesis Personal Pulley Station. Our selection of machines and equipment are optimised to provide you with fulfilling workout experience.

Kinesis Personal Pulley Station

Treadmill

Leg Extension/Curl & Overhead Press

Coffee and alcoholic beverages are available from reception.

Free newspapers are available to read in the foyer.

Press green button to exit the glass foyer door, level O, into Settlement Lane.

Press green button to exit the glass foyer door level O into Settlement Lane

You need to take the lift that is closest to Settlement Lane. The lift on the left hand side.

The garbage bin area is located on level "0".

level-0-takes-you-to-receiption-on-the-ground-floor

Both lift doors will open. Walk out the rear door of the lift into the bin enclosure area.

lift to the garbage bin area

Rubbish needs to be place in the garbage bins provided and not left on the floor of the garage room.

To exit the bin room press the up arrow near the lift door, alternatively walk out the exit door onto Settlement Lane then walk back into the reception area.

door to exit the bin room of chifley onto settlement lane

If your pin code or proximity card is not working please see our friendly staff at reception or call 02 4910 4910.

Checkout time is 10am.

You need to check-out with reception located on level "0".

Text your room number with the prefix HEA to 0419804080 upon departure.

  • This field is for validation purposes and should be left unchanged.

Our customer service team would like to hear from you if you have any concerns during your stay. It is much easier to rectify any concerns that you have whilst you are in house. It is our intention that you have an enjoyable stay and would like to hear from you. If you are able to make any recommendations on how we are able to improve upon our service to our valued customers, please email res@jev.com.au.

Your apartment is fully self contained with a kitchen and internal laundry. Linen, towels, cutlery, crockery and kitchen utensils are provided for your convenience. Complimentary tea and coffee are provided upon arrival. Soap is provided.

Weekly Servicing
Our apartments are fully serviced once per week.

Light Servicing
We are also able to service your apartment between scheduled weekly services.
Contact reception if you require additional servicing; charges apply.

Linen
All apartments come with the following linen ;

  • Bed sheets
  • Blankets
  • Doonas
  • Towels
  • Bath mats
  • Hand towels

We take great care in the maintenance of your apartment. In the event that we may have missed an item, please complete this form.

  • This field is for validation purposes and should be left unchanged.

Cancellations
Sending an sms message is NOT an acceptable method of cancelling your reservation or checking-out early.

Direct Reservations;
To cancel your accommodation you need to:
(a) Phone central reservations on 02 49 555 888 or
(b) Email reservations to res@jev.com.au

On-Line Travel Agent Reservations; Booking.com, Expedia, etc.
To cancel your accommodation with an on-line travel agent you need to:
Contact the on-line travel agent where the reservation was initially made by
(a) Phone or
(b) Email, usually there is a link sent in the confirmation email.

Cancellation Policy
The cancellation policy is based upon the tariff type you have book.

Standard Tariff Type;
If you cancel your accommodation 72 Hours prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Non Refundable Tariff Type;
Payment for the accommodation is due when the reservation is made.
Dates can not be changed.
Reservations can not be changed into a different person's name.

Members Tariff Type;
If you cancel your accommodation 72 Hours or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Monthly Tariff Type;
The first weeks accommodation is due when the reservation is made.
If you cancel your accommodation one week or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within one week prior to a 2.00pm arrival time then the 1st weeks accommodation is charged as a cancellation fee.

Check Availability For The Lowest Guaranteed Online Rates.

TERMS AND CONDITIONS

Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Newcastle Apartments Pty Ltd.

Making a reservation automatically accepts all the terms and conditions outlined hereunder. Newcastle Apartments Pty Ltd. ABN 67 629 470 971  reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is September 2019.

ADVANCED RESERVATIONS

Newcastle Apartments will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible, however, no rates and availability will be guaranteed and confirmed. Newcastle Apartments reserves the right to cancel or amend, with reasonable notice, any reservations made beyond this period.

AMENITIES AND PERSONAL COMFORTS

The following amenities are included in all apartments. Variations may apply.

  • bedding linen, blankets and pillows
  • kitchen tea towels, dishwashing liquid and dishwashing tablets
  • washing machine laundry detergent
  • bathroom amenities including; shampoo, conditioner, body wash or soap

ARRIVAL/DEPARTURE

Check-in, arrival time is from 14:00 (2:00PM). Early check-in is available for $20.00 per hour prior to arrival with prior notice by calling Central Reservations on +61249555888.

Check-out, departure time is prior to 10:00 (10:00AM). Late check-outs are available for $20.00 per hour after 10.00am, with prior notice by calling Central Reservations on +61249555888.

BEDDING REQUESTS

All one, two, three bedroom suites are equipped with king-zipped beds in each bedroom that can be split into two single beds. If the single bed configuration is required your preference needs to be requested at time of reservation as 24-hour’s notice is required.  Some studios apartments have queen beds that cannot be split.

BEST RATE GUARANTEE

We guarantee that you won’t be able to find a lower rate for any of our apartments anywhere online. We understand that looking for the lowest rate can be time consuming and frustrating, that’s why we ensure we have the lowest rate available on our own website so you won’t need to shop around. On the unlikely occasion you find a lower rate that is not listed on www.newcastleapartments.com.au, please contact us on +61 2 49 555 888  and we will be happy to match it. The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lower rate be the result of a third party website selling Newcastle Apartments at a loss, we may not be able to match it.

BONDS/ CREDIT CARD PRE-AUTHORISATION

For all reservations a refundable bond is required upon arrival which covers any damage that may occur to the apartment during the occupied dates.

$250.00 security bonds.

CANCELLATIONS

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, Three (3) days prior to arrival. If the guest does not pay by 6PM (18:00) on the arrival date without alerting the hotel, the reservation will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.

CAR PARKING

You agree to enter the car park at your own risk. Newcastle Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else.

CHILD POLICY

Children under the age of 12 years may stay at no additional charge when using existing bedding. Conditions apply, refer to Maximum Capacity Per Apartment.

CREDIT CARD SURCHARGE

A credit card surcharge applies to all payments made by credit card. This amount will be applied at time of payment and is in addition to the nightly rates. The surcharges 1.8% applies to VISA, Mastercard, China Union Pay, American Express and Diners Card. Please note that credit card surcharges may change at any time

EMERGENCY SERVICE FEE

The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside of the room where the smoke alarm is triggered. Guests are advised to use the rangehood when cooking.
EVICTION OF A GUEST

Newcastle Apartments may evict a guest or visitors without warning. Guests who are evicted from an apartment will be blacklisted from all Newcastle Apartment locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;

  • Intoxication and unsavoury behaviour
  • Overcrowding – when the number of persons in the suite exceeds the capacity (see maximum capacity per suite table)
  • Physical or verbal assault towards apartment representatives, residents or other guests
  • Wilful damage to apartment property
  • Any incident for which the police need to be called onto the premises
  • Any behaviour posing a safety threat to others
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over the apartment balconies or from windows
  • Smoking within the apartment (a cleaning and deodorizing fine will also apply)
FAILURE TO PAY

In the event that a guest fails to pay immediately upon demand any amount owing to Newcastle Apartments, pursuant to the reservation and accommodation (including but not limited to extra services, apartment damage and cleaning fees), Newcastle Apartments reserves the right to deny access to the guest and ask that they vacate the premises.

FORCE MAJEURE
 Guests and hotel representatives of Newcastle Apartments are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

GROUP RESERVATIONS

A minimum of ten (10) apartments reserved on one night is considered a group reservation. Any group reservations made via any form of online distribution, such as our website or a third party website, may be cancelled and a group proposal will be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation proposal and or agreement (if applicable). This policy also applies to a travel agent via their system.

GUEST COURTESY

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 22:00 (10pm) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.

 

HOUSEKEEPING APARTMENT SERVICING

Housekeeping services applied during the stay dates is communicated during the reservation process. Our typical housekeeping service is as follows;

  • For stays longer than 7-nights, your suite will be fully cleaned, including all linen changed once every seven (7) days.

Additional Full-Service Charge

  • Studio: $35.00
  • 1 Bedroom Suite: $35.00
  • 2 Bedroom Suite: $55.00
  • 3 Bedroom Suite: $75.00
  • 4 Bedroom Suite: $90.00
HOW TO RESERVE

Reservations can be made online at www.newcastleapartments.com.au or by calling Central Reservations on +61 2 49555888.  Alternatively all travel agents have access to all our Apartments via their travel agency systems.

INTERNET

Complimentary high speed Wi-fi internet is available across all Newcatle Apartments Properties.

LIMIT OF LIABILITY

We do our best to ensure your reservation arrangements are satisfactory, however Newcastle Apartments does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

MAXIMUM CAPACITY PER APARTMENTS

Newcastle Apartments adheres to the following maximum suite capacities at all times:

SUITE TYPE MAX NO. OVERNIGHT
 GUESTS
MAX NO. VISITORS
 UNTIL 10PM
MAX NO. GUESTS & VISITORS
 ALLOWED UNTIL 10PM
Small Studio 2 2 4
Large Studio 3 2 5
1 Bedroom Suite 3 2 5
2 Bedroom Suite 5 4 9
3 Bedroom Suite 7 4 11
4 Bedroom Suite 9 4 13

Please note, rollaway beds are available at most of our apartments upon request. Please be advised there is only limited availability so cannot be guaranteed until reserved and paid for.
Rollaway Bed Daily Cost: $30.00
 Baby Cot Daily Cost: $15.00

MINIMUM LENGTH OF STAY
 A minimum length of stay may apply during high demand or special event periods, as determined by Newcastle Apartments. If you reserve an apartment over such dates, as per the reservation terms and conditions, you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and or deposits.

PAYMENT

Payment for entire stay plus any incidentals is required 72 hours prior to arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard, American Express, Diners, JCB and China UnionPay. Any credit cards being used for payment (including incidentals) must be present at check-in, arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. We do not accept cash at any of our apartments. All transactions are processed in Australian Dollars. Newcastle Apartments does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD.

PET POLICY
 The majority of Newcastle Apartments do not permit pets. An animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass, with the owner and dog’s name. Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.

Jesmond Executive Villas and Cardiff Executive Apartments do allow pets only is some room types. Contact Central Reservations on +61 2 49 555 888 for additional information.

PHOTOGRAPHS AND DESCRIPTIONS
 Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, whom will assist your decision-making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.

PHOTO IDENTIFICATION
 Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in, arrival. This is required in order to verify your identity for apartment security purposes. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.

RATES

All rates are quoted in AU$ (Australian dollars) and are per apartment per night. Some of our apartments  include 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by Newcastle Apartments will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Newcastle Apartments and therefore subject to change. Newcastle Apartments reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.

RIGHT OF ENTRY

In the event that Newcastle Apartment’s Management has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by an apartment representative to ensure the safety and comfort of all guests is in order.

RIGHT TO REFUSE ENTRY

Newcastle Apartments reserves the right to refuse a guest entry to the accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the apartment complex.

RUBBISH REMOVAL

A rubbish (trash) bin is provided in each complex. All guests are responsible for the removal of their own rubbish daily. Bags are provided in each apartment for this purpose and additional bags are available upon request to housekeeping.

SECURITY AND LOSS PREVENTION
 All Newcastle Apartment’s buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Newcastle Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.

SILENT BOOKINGS

Silent bookings, also referred to as “incognito bookings”, are not accepted. Valid photo identification is required upon arrival and our property management system must be able to reference correctly all guests within our properties. Guest information is kept secure for post stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose alternate accommodation where your request can be met.

SMOKING POLICY
 All Newcastle Apartments properties are non-smoking and smoking in the internal apartments is not permitted. Fines will apply to guests who do not adhere to this policy.

APARTMENT DAMAGE
 The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused, including those by third parties visiting the suite, which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in, arrival.

SUITE TYPES AND ALLOCATION
 Apartments reserved in each reservation are guaranteed, specific apartment numbers, within the type reserved, are subject to availability upon check-in, arrival and cannot be pre-allocated or guaranteed. Higher and or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in, arrival, Newcastle Apartments will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases Newcastle Apartments will relocate guests to a nearby apartment or hotel of similar standard or alternatively offer a full refund.

THIRD PARTY SELLING
Newcastle Apartments does not permit resale to a third party or for trade purposes without prior consent and or written agreement. Newcastle Apartments reserves the right to accept or reject any such reservations. This also applies to group reservations and negotiated corporate rates that are resold.

TRAVEL INSURANCE

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.

UNACCOMPANIED MINORS

A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Newcastle Apartments if an adult is also added to the reservation. The adult will be asked to send an email to Central Reservations giving permission for the minor to stay at the property. The adult will be asked for the normal identification requirements and must pay for the accommodation on behalf of the minor. Newcastle Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as some of our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtubs which could be hazardous to minors staying alone. Newcastle Apartments Fcannot accept any responsibility for injury caused by an unsupervised minor staying in our suites, nor can we provide the service of supervising and caring for a minor during their stay

Valid Credit Card
A valid credit card and matching ID is required upon check-in or prior to check-in.
If you have made your reservation using an on-line travel agent and paid in full the hotel still requires your credit card details for a pre-authorisation.

Pre-Authorisation
A security bond is charged to your credit card on the day of arrival.
Bond may be up to $500. Please ensure you have this on your credit card at check in.
The security bond is released back to your credit card within 5 business days.

Cash Policy
No cash is accepted at the property.

Photo Identification
A valid government issued photo identification is required upon or prior to check-in.

Blacklisted Guests
The NEA Group reserves the right to blacklist guests. If you are blacklisted from a property then you are automatically blacklisted from all properties within the group.

Noise and Parties
Are strictly forbidden at ALL times. Guests may be evicted and entire bond forfeited if noise complaints are received. No warnings will be given.
Hens/bucks parties not allowed.