The Star Apartments – 101

This page is intended for guests staying at The Star Apartments located at 569 Hunter St, Newcastle.

We are located within a shared use development with many full time residents and hotel guests. There is no reception at this property. For all guest enquiries please contact central reservations on 02 49 555 888.

The apartments are conveniently located across from Wests Newcastle with on premises licensed lounge in King Street, and next to Papa’s Bagel Bar in Hunter Street. Within walking distance from Marketown Shopping Centre and Balance Gym, The Star Apartments are also close to the vibrant Honeysuckle precinct, many local cafes, restaurants, galleries, Newcastle’s Civic Theatre, gorgeous foreshore and beaches.

All accommodation room options feature split system air conditioning, fully equipped kitchen and cosy open plan living with leather lounges.

There is NO RECEPTION at the property.

Central Reservations and Booking Office Hours

8:30am to 8:30pm, 7 days per week.

If you have any questions or would like to book again please contact us:

Central Reservations : 02 49 555 888 or 02 49 416 699

Emergency Mobile : 0419 804 080

Emergency Mobile : 0431 121 405

Email Address :

A pre-authorisation amount of $1 is authorised to your credit card.

Click here to complete the authorisation check for [apartment_number].

Company charge back reservations are exempt from pre-authorisations as the Company or Travel Agent guarantees the pre-authorised amount.

By entering the apartment you have agreed to the terms and conditions of the property.

If any damage is caused to the property by yourself or invitees, rectification costs including the nights that the apartment is off-line become chargeable to the registered guest.

Management reserves the right to refuse entry to any guest without the need to provide reasons.


A guest must NOT; 

1. Engage in conduct that contravenes criminal or Strata By-Laws
2. Create noise that is likely to harm, offend or unreasonably disrupt or interfere with the peace and comfort of other occupants. 

3. Violent or threatening towards other occupants. 

4. Alarm or distress other occupants. 

5. Use the premise that interferes unreasonably with the use or enjoyment of common property of occupants. 

6. Intentionally, recklessly, or negligently cause damage to any private or common property or any public property near the premises. 

7. Intentionally, recklessly, or negligently damage the personal property of other occupants of the strata scheme. 

8. Copy or knowingly retain after departure any keys, security passes or other instrument that facilitates access to the premises. 


A guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises comply with the Code of Conduct and any policies of the property. 


One Bedroom Apartment : 2 

Two Bedroom Apartment : 4 

All visitors must leave the property by 10.00pm. 


To ensure all our guest enjoy a good nights rest, we have a strict No Party Policy that is enforced at this hotel. 

Excess noise that interferes with the peace and quietness of other guests and residents is not permitted.


It is against the law to smoke in these premises, including the balcony. NSW Smoke-free Environment Act 2000 and the property strata by laws.

Heavy fines apply for breaches.

Guests or visitors are NOT permitted to drink on common property or apartment  balconies or landings. 


Guest who are in breach of any policy or guest responsibilities will forfeit their accommodation and be asked to leave on these grounds, no refund will be given. Cost included for security to intervene or remove you from the property will be passed onto the guest.


This property subscribes to ROB, repeat offenders data base and is shared with the NSW Police Force & other law enforcement agencies.


A guest who is recorded on the exclusion register is prohibited from entering into any short-term rental accommodation arrangements as a guest up to 5 years 

This section is an offence provision under section54C of the Act.


1. Emergency Services 000
2. Host             : 0419 80 40 80 or 02 49 555 888 
3. Electrician  : 0412 053 523
4. Plumber     : 0418 497 609

Thank you for your co-operation and understanding and we hope you enjoy your stay

To check availability for a transfer to or from Newcastle Airport call reservations on 02 49 555 888 between 8:30am and 8:30pm or complete the form below.

Maximum 4 passengers.
Tariff 1: $65.00 between 7.00am and 10.00pm.
Tariff 2: $75.00 between 10.00pm and 7.00am.

Complete this form to request a transfer. We will confirm your request once we have checked shuttle availability.

Book your parking online now and save. Only $20 per night per car.

On the day of arrival, you will receive a sms on your mobile phone number with the apartment details and pin codes to enter into the entry gates on Devonshire St and your apartment door.

Units 109, 101 and 117 will also receive a pin code via SMS to access the internal foyer.

Enter 569 Hunter Street, Newcastle into your GPS.

Get driving directions from your current location.

The property is located next door to Quest Newcastle.

If you have car parking on-site pre-booked.
Drive down the entrance of the car park in Hunter Street, between the Happy Wombat and Star Apartments. Enter pin code for car park area sent via sms on the day of arrival. Exit via Devonshire Street only. Detailed access instructions.

If you have no car parking on-site.
The pedestrian entrance of the Star Apartments is located in Devonshire Street.
You are able to access Devonshire Street from King Street or Hunter Street.
Devonshire Street is one way from King Street to Hunter Street. The King Street entrance of Devonshire Street is often blocked with tables and chairs from the Star Hotel and is often only accessible on foot. Enter your pin code received via sms into the side gate in Devonshire Street then you are able to walk to your apartment. See alternate car parking options.

Refer to the parking options for more specifics on the car park facilities available.

Check-in time is 2.00pm.

Earlier check-in and late check out times are available charges apply.

If unattended please call Chifley Reception on 02 49 416 699

All guests need to check-in with reception.

If you are checking in after 8.30pm you need to advise us before 8.00pm to ensure that entry codes are sent out prior to reception closing at 8.30pm.

If you have not received your code by 8.00pm call us on 02 49 555 888 immediately.

There are four options for parking when you stay at The Star Apartments.

1. On-site Car Parking - $20.00 per night.
Limited availability, must be pre-booked by calling Central Reservations on 02 49 555 888.

2Hunter Car Parking & Storage $20.00 per night.

Tel : 02 4357 9997

Multi-level car park on King Street. Access instructions.


STEP 1 :

For all enquiries contact Hunter Car Parking & Storage : 02 4357 9997

STEP 2 : Make a booking

STEP 3 : Click Sign-in or Register Now
             Click "Not a Parki User Sign-Up"
STEP 4 : Sign Up
You will get a message Successfully Registered


STEP 5 : Sign-in
STEP 6 : Apply the day permit required
STEP 7 : Update your car registration details "Having correct information is essential as the car park uses photographic recognition technology for access"
Update Your credit card 
STEP 8 : Select your day permit 
             : Select the vehicle registration plate that your are using by ticking the box next to the registration plate number. 
             : Select your permit start date by using the drop down arrow bottom right hand side. 
If you have any problems please call Hunter Parking & Storage : 

3. Street Parking -Price varies, check signs/meters.
Metered Street parking is available in King and Hunter Street, Newcastle. The parking meters finish after 5.00pm and start at 9.00am. If you are leaving early in the morning, some guests have been known to park there car in Devonshire Street, overnight.

Once your car parking has been booked on the day of arrival you will receive an sms message that will provide you with a pin code to enter into the keypad to open the car parking gate in Hunter Street, which is located next to the Quest Newcastle.

Drive to address 569 Hunter Street, Newcastle

You should be driving up Hunter Street in an easterly direction.

Locate the Quest building on the right hand side.

Turn right just after the Happy Wombat into the driveway.

Turn right just after the Happy Wombat into the driveway

Enter the pin code for the car park that has been sent to you via SMS to the mobile telephone number on your reservation.

pin code entry for car park

When the car park gate opens drive into the enclosed area.

walk towards the driveway where you entered the property star apartments

Drive forwards to where the undercover area opens to the left.

Locate your car parking space number.

For a map and photo of each car park position see the next tab.


Only park in the space shown on your text message. Heavy fines apply if you park in the wrong car parking space.

If someone is in your car parking space contact central reservations to report the license plate number of the offending vehicle.

These are the car parking positions reserved for our guests. There is a $20 per night charge for parking. Do not stay parked in a parking space unless you have booked it on our website or with central reservations.


Only park in the space shown on your text message. Heavy fines apply if you park in the wrong car parking space.

If someone is in your car parking space contact central reservations to report the license plate number of the offending vehicle.

Select your assigned car park position for specific instructions.

Drive down the driveway.

Turn left and drive towards the exit gate.

Locate the internal stair case in the car park

Car Park Space 1.01 is located on the left hand side just before the internal stair case.

star car park 101

Drive down the driveway.

Turn left into the car park.

The 1st car parking space in the open air on the left hand side is car parking space 1.19

It is located in front of apartment G07.

star - car park 119

Drive down the driveway.

Turn left, then the 1st car parking space on the left hand side is car park space 1.20.

star car park 120

Drive down the driveway then turn left.

Drive towards the exit gate.

GO3 car parking space is the last car parking space on the left hand side just before the exit gate.

star car park g03

Drive down the driveway.

Turn left then drive into the open air car park.

GO5 is the 2nd car space, in the open air, next to the LEXUS.


Never park in G04!

Drive down the driveway.

Turn left then drive into the open air car park.

GO6 is the 1st car space, in the open air, where the LEXUS is parked in the image below.


Never park in G04!

Drive down the driveway.

Turn left and drive towards the exit gate.

GO8 is locate on the left hand side, it’s open air, 2nd space before the internal stair case.

star car park g08

Drive towards the exit gate in Devonshire Street


The car park is one way only.

Entry via Hunter Street

Exit via Devonshire Street

Enter pin code for the car park to exit the car park. It is the same code as the entry pin code.

Enter pin code for the car park to exit the car park

You must exit the car park via Devonshire Street.

Do not exit the car park from where you drove into the car park. One way only.

Hunter Parking & Storage is open 24/7

The roller door closes at 8.30pm.

When you drive towards the roller door it will automatically open.

You are allowed 15 minutes free parking to collect your keys from the car park if you have not paid for parking.

The boom gate will automatically open after it takes a photo of your number plate.

When the boom gates open drive into the car park and park where you are able to find an available space.

The Civic Car Park secure parking facility uses a ticketless technology to ensure quick and convenient access 24 hours a day, 7 days a week. It also has CCTV security monitoring in place to enhance vehicle safety whilst on the premises.

You can access The Star Apartments from Devonshire Street via Hunter Street.

Walk down Devonshire Street.

Walk down Devonshire Street

Turn right and locate the side gate of The Star Apartments.

Enter the pin code for the side gate that has been sent to you via SMS to the mobile telephone number on your reservation.

Walk along the footpath.

walk along the footpath

Turn right and follow the path.

Turn right and following the path

Keep along the path towards the internal car park.

turn right before the staircase for g02 107 and 108

Walk up the staircase located in the car park closest to the exit gate.

At the top of the stairs turn left and walk towards the glass internal door.

first floor apartments glass door entry

Enter your pin code into the keypad to get access to the foyer beyond the glass door.

keypad for glass door to 1st floor foyer

Open the glass foyer door and walk into the hallway.

Open the glass foyer door and walk into the hallway

Turn left, then walk down the hallway.

internal hallway for 115 and 109

Turn left at the end of the hallway and walk towards the colourful foyer.

turn left at the end of the hallway

Walk across the colourful carpet to the other hallway.

Walk down the hallway towards the end.

walk down the hallway to 101

Turn right at the end of the hallway and walk towards apartment 101.

Turn right at the end of the hallway for 101

To access to apartment 101 enter the pin code that has been sent via SMS message to your mobile telephone.


If you walk down the stairs you will get to the King Street entrance.

The following photo is a view looking along Devonshire Street from King Street.

The Star Hotel often have table and chairs set up in Devonshire Street. Therefore Devonshire Street may only be accessible via Hunter Street.

No problems at all if you're on foot. You will be able to walk right through.

looking down devonshire st from king st

If the Devonshire Street Via King Street is option blocked by table and chairs from the Star Hotel you will need to drive around the block and come in via Hunter St if you wish to drive into The Star Apartments car park.

When on foot you can walk past the Exit Gate toward the side gate of the Star Apartments.

You are able to enter The Star Apartments if you are on foot next to the exit car park gate.

Enter footpath side gate pin code into the key pad.


The simplest entrance for apartment 101 & 103 is via King Street.

Locate the Star Hotel in King Street.

Walk Westerly towards the King Street Foyer

Enter the King Street Foyer code into the key pad. The pin code has been sent to you via an SMS message to the mobile telephone number on your reservation.

Walk up the stairs.

Walk up the stairs

Keep walking to the 1st floor.

Refer to the following floor plan map for further directions.

The corridor you have entered at the top of the stairs places you at the bottom of this diagram next to apartment 101 which is highlighted in yellow.

Use the pin that we send you via sms to access your room.

Be sure to close the door completely when you leave.


The Star Hotel
410 King Street, Newcastle
02 4023 8249

The Happy Wombat
575 Hunter Street Newcastle
02 4926 2010

Papa’s Bagel Bar
569 Hunter Street Newcastle
02 4023 7307

FREE Wi-Fi : Limited to 500MB per day.

Once this is exceed you are able to purchase additional Wi-Fi.

PAID Wi-Fi : Plans


Wi-Fi Network : Star Apartments

Wi-Fi Support Tel : 1300 576 369

Once you connect you will see a popup window prompting for the following detail;


Click on "Buy Now" to purchase your internet plan.

Enter the password that you have created when you paid for your Wi-Fi

Walk towards the driveway where you entered the property.

walk towards the driveway where you entered the property star apartments

There is a left turn you take into the main car park.

The bin area entrance is located on your right hand side near G07.

Locate G07 in the car park.

On the left hand side of G07 there is the access to the main switch board room, open this door and walk in.

The garbage bin door is locked on the left hand side.

star - access to main switch board etc

Place all rubbish into the bins provided

Do not leave rubbish on the floor of the bin room.

Close the door so that it is locked when you leave.

If guests are locked out of there apartment after hours they need to contact either:
(a) Central Reservations : 02 49 555 888
(b) Emergency Mobile    : 0419 804 080
(c) Emergency Mobile    : 0431 121 405

A fee of $75.00 applies for all lock outs whereby a staff member needs to be called to site.
A fee of $100.00 applies for all lost keys and remotes.

Checkout time is 10am.

Ensure that the apartment door is closed when you depart.

Thank you for choosing The Star Apartments.


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Our customer service team would like to hear from you if you have any concerns during your stay. It is much easier to rectify any concerns that you have whilst you are in house. It is our intention that you have an enjoyable stay and would like to hear from you. If you are able to make any recommendations on how we are able to improve upon our service to our valued customers, please email

Your apartment is fully self contained with a kitchen and internal laundry. Linen, towels, cutlery, crockery and kitchen utensils are provided for your convenience. Complimentary tea and coffee are provided upon arrival. Soap is provided.

Weekly Servicing
Our apartments are fully serviced once per week.

Light Servicing
We are also able to service your apartment between scheduled weekly services.
Contact reception if you require additional servicing; charges apply.

All apartments come with the following linen ;

  • Bed sheets
  • Blankets
  • Doonas
  • Towels
  • Bath mats
  • Hand towels

We take great care in the maintenance of your apartment. In the event that we may have missed an item, please complete this form.

  • This field is for validation purposes and should be left unchanged.

Sending an sms message is NOT an acceptable method of cancelling your reservation or checking-out early.

Direct Reservations;
To cancel your accommodation you need to:
(a) Phone central reservations on 02 49 555 888 or
(b) Email reservations to

On-Line Travel Agent Reservations;, Expedia, etc.
To cancel your accommodation with an on-line travel agent you need to:
Contact the on-line travel agent where the reservation was initially made by
(a) Phone or
(b) Email, usually there is a link sent in the confirmation email.

Cancellation Policy
The cancellation policy is based upon the tariff type you have book.

Standard Tariff Type;
If you cancel your accommodation 72 Hours prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Non Refundable Tariff Type;
Payment for the accommodation is due when the reservation is made.
Dates can not be changed.
Reservations can not be changed into a different person's name.

Members Tariff Type;
If you cancel your accommodation 72 Hours or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Monthly Tariff Type;
The first weeks accommodation is due when the reservation is made.
If you cancel your accommodation one week or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within one week prior to a 2.00pm arrival time then the 1st weeks accommodation is charged as a cancellation fee.

Check Availability For The Lowest Guaranteed Online Rates.


Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Newcastle Apartments Pty Ltd.

Making a reservation automatically accepts all the terms and conditions outlined hereunder. Newcastle Apartments Pty Ltd. ABN 67 629 470 971  reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is September 2019.


Newcastle Apartments will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible, however, no rates and availability will be guaranteed and confirmed. Newcastle Apartments reserves the right to cancel or amend, with reasonable notice, any reservations made beyond this period.


The following amenities are included in all apartments. Variations may apply.

  • bedding linen, blankets and pillows
  • kitchen tea towels, dishwashing liquid and dishwashing tablets
  • washing machine laundry detergent
  • bathroom amenities including; shampoo, conditioner, body wash or soap


Check-in, arrival time is from 14:00 (2:00PM). Early check-in is available for $20.00 per hour prior to arrival with prior notice by calling Central Reservations on +61249555888.

Check-out, departure time is prior to 10:00 (10:00AM). Late check-outs are available for $20.00 per hour after 10.00am, with prior notice by calling Central Reservations on +61249555888.


All one, two, three bedroom suites are equipped with king-zipped beds in each bedroom that can be split into two single beds. If the single bed configuration is required your preference needs to be requested at time of reservation as 24-hour’s notice is required.  Some studios apartments have queen beds that cannot be split.


We guarantee that you won’t be able to find a lower rate for any of our apartments anywhere online. We understand that looking for the lowest rate can be time consuming and frustrating, that’s why we ensure we have the lowest rate available on our own website so you won’t need to shop around. On the unlikely occasion you find a lower rate that is not listed on, please contact us on +61 2 49 555 888  and we will be happy to match it. The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lower rate be the result of a third party website selling Newcastle Apartments at a loss, we may not be able to match it.


For all reservations a refundable bond is required upon arrival which covers any damage that may occur to the apartment during the occupied dates.

$250.00 security bonds.


Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, Three (3) days prior to arrival. If the guest does not pay by 6PM (18:00) on the arrival date without alerting the hotel, the reservation will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.


You agree to enter the car park at your own risk. Newcastle Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else.


Children under the age of 12 years may stay at no additional charge when using existing bedding. Conditions apply, refer to Maximum Capacity Per Apartment.


A credit card surcharge applies to all payments made by credit card. This amount will be applied at time of payment and is in addition to the nightly rates. The surcharges 1.8% applies to VISA, Mastercard, China Union Pay, American Express and Diners Card. Please note that credit card surcharges may change at any time


The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside of the room where the smoke alarm is triggered. Guests are advised to use the rangehood when cooking.

Newcastle Apartments may evict a guest or visitors without warning. Guests who are evicted from an apartment will be blacklisted from all Newcastle Apartment locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;

  • Intoxication and unsavoury behaviour
  • Overcrowding – when the number of persons in the suite exceeds the capacity (see maximum capacity per suite table)
  • Physical or verbal assault towards apartment representatives, residents or other guests
  • Wilful damage to apartment property
  • Any incident for which the police need to be called onto the premises
  • Any behaviour posing a safety threat to others
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over the apartment balconies or from windows
  • Smoking within the apartment (a cleaning and deodorizing fine will also apply)

In the event that a guest fails to pay immediately upon demand any amount owing to Newcastle Apartments, pursuant to the reservation and accommodation (including but not limited to extra services, apartment damage and cleaning fees), Newcastle Apartments reserves the right to deny access to the guest and ask that they vacate the premises.

 Guests and hotel representatives of Newcastle Apartments are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.


A minimum of ten (10) apartments reserved on one night is considered a group reservation. Any group reservations made via any form of online distribution, such as our website or a third party website, may be cancelled and a group proposal will be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation proposal and or agreement (if applicable). This policy also applies to a travel agent via their system.


For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 22:00 (10pm) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.



Housekeeping services applied during the stay dates is communicated during the reservation process. Our typical housekeeping service is as follows;

  • For stays longer than 7-nights, your suite will be fully cleaned, including all linen changed once every seven (7) days.

Additional Full-Service Charge

  • Studio: $35.00
  • 1 Bedroom Suite: $35.00
  • 2 Bedroom Suite: $55.00
  • 3 Bedroom Suite: $75.00
  • 4 Bedroom Suite: $90.00

Reservations can be made online at or by calling Central Reservations on +61 2 49555888.  Alternatively all travel agents have access to all our Apartments via their travel agency systems.


Complimentary high speed Wi-fi internet is available across all Newcatle Apartments Properties.


We do our best to ensure your reservation arrangements are satisfactory, however Newcastle Apartments does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.


Newcastle Apartments adheres to the following maximum suite capacities at all times:

Small Studio 2 2 4
Large Studio 3 2 5
1 Bedroom Suite 3 2 5
2 Bedroom Suite 5 4 9
3 Bedroom Suite 7 4 11
4 Bedroom Suite 9 4 13

Please note, rollaway beds are available at most of our apartments upon request. Please be advised there is only limited availability so cannot be guaranteed until reserved and paid for.
Rollaway Bed Daily Cost: $30.00
 Baby Cot Daily Cost: $15.00

 A minimum length of stay may apply during high demand or special event periods, as determined by Newcastle Apartments. If you reserve an apartment over such dates, as per the reservation terms and conditions, you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and or deposits.


Payment for entire stay plus any incidentals is required 72 hours prior to arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard, American Express, Diners, JCB and China UnionPay. Any credit cards being used for payment (including incidentals) must be present at check-in, arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. We do not accept cash at any of our apartments. All transactions are processed in Australian Dollars. Newcastle Apartments does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD.

 The majority of Newcastle Apartments do not permit pets. An animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass, with the owner and dog’s name. Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.

Jesmond Executive Villas and Cardiff Executive Apartments do allow pets only is some room types. Contact Central Reservations on +61 2 49 555 888 for additional information.

 Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, whom will assist your decision-making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.

 Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in, arrival. This is required in order to verify your identity for apartment security purposes. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.


All rates are quoted in AU$ (Australian dollars) and are per apartment per night. Some of our apartments  include 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by Newcastle Apartments will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Newcastle Apartments and therefore subject to change. Newcastle Apartments reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.


In the event that Newcastle Apartment’s Management has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by an apartment representative to ensure the safety and comfort of all guests is in order.


Newcastle Apartments reserves the right to refuse a guest entry to the accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the apartment complex.


A rubbish (trash) bin is provided in each complex. All guests are responsible for the removal of their own rubbish daily. Bags are provided in each apartment for this purpose and additional bags are available upon request to housekeeping.

 All Newcastle Apartment’s buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Newcastle Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.


Silent bookings, also referred to as “incognito bookings”, are not accepted. Valid photo identification is required upon arrival and our property management system must be able to reference correctly all guests within our properties. Guest information is kept secure for post stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose alternate accommodation where your request can be met.

 All Newcastle Apartments properties are non-smoking and smoking in the internal apartments is not permitted. Fines will apply to guests who do not adhere to this policy.

 The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused, including those by third parties visiting the suite, which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in, arrival.

 Apartments reserved in each reservation are guaranteed, specific apartment numbers, within the type reserved, are subject to availability upon check-in, arrival and cannot be pre-allocated or guaranteed. Higher and or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in, arrival, Newcastle Apartments will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases Newcastle Apartments will relocate guests to a nearby apartment or hotel of similar standard or alternatively offer a full refund.

Newcastle Apartments does not permit resale to a third party or for trade purposes without prior consent and or written agreement. Newcastle Apartments reserves the right to accept or reject any such reservations. This also applies to group reservations and negotiated corporate rates that are resold.


We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.


A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Newcastle Apartments if an adult is also added to the reservation. The adult will be asked to send an email to Central Reservations giving permission for the minor to stay at the property. The adult will be asked for the normal identification requirements and must pay for the accommodation on behalf of the minor. Newcastle Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as some of our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtubs which could be hazardous to minors staying alone. Newcastle Apartments Fcannot accept any responsibility for injury caused by an unsupervised minor staying in our suites, nor can we provide the service of supervising and caring for a minor during their stay

Valid Credit Card
A valid credit card and matching ID is required upon check-in or prior to check-in.
If you have made your reservation using an on-line travel agent and paid in full the hotel still requires your credit card details for a pre-authorisation.

A security bond is charged to your credit card on the day of arrival.
Bond may be up to $500. Please ensure you have this on your credit card at check in.
The security bond is released back to your credit card within 5 business days.

Cash Policy
No cash is accepted at the property.

Photo Identification
A valid government issued photo identification is required upon or prior to check-in.

Blacklisted Guests
The NEA Group reserves the right to blacklist guests. If you are blacklisted from a property then you are automatically blacklisted from all properties within the group.

Noise and Parties
Are strictly forbidden at ALL times. Guests may be evicted and entire bond forfeited if noise complaints are received. No warnings will be given.
Hens/bucks parties not allowed.