Jesmond Executive Villas – Unit 18

One Bedroom Spa Apartment at 195 Newcastle Rd, Jesmond

Jesmond Executive Villas is located on Newcastle Rd which is the main road into Newcastle from the M1 Motorway. Conveniently located within a few minutes walk of shops, cafes and restaurants. See www.jev.com.au for local dining suggestions.

Reception is located at 193 Newcastle Rd, Jesmond.

If you have any questions or would like to book again please contact us:

Central Reservations : 02 49 555 888

Emergency Mobile : 0419 804 080

Emergency Mobile : 0431 121 405

Email Address : res@jev.com.au

A pre-authorisation amount of $1 is authorised to your credit card.

Click here to complete the authorisation check for [apartment_number].

Company charge back reservations are exempt from pre-authorisations as the Company or Travel Agent guarantees the pre-authorised amount.

By entering the apartment you have agreed to the terms and conditions of the property.

If any damage is caused to the property by yourself or invitees, rectification costs including the nights that the apartment is off-line become chargeable to the registered guest.

Management reserves the right to refuse entry to any guest without the need to provide reasons.

PERMANENT RESIDENTS LIVE HERE

Noise and Residential Amenity

Noise level must not interfere with the peaceful enjoyment of an occupier or owner.
Be considerate of the noise levels within the building.
Respect the residential amenity and security of the property and neighbors.
Refrain from anti-social behavior.
Guests must control and be responsible for visitors and ensure that visitors comply with the house rules.
Comply with any instructions from the manager and security services during their stay.
Notify the manager of any disputes or complaints as soon as possible.

Smoking

Smoking in common areas, including apartment balconies is prohibited.

Balconies

Balconies must not be used after 9pm.

Alcohol and Drugs

  • Guests suspected of being intoxicated or under the influence of drugs will not be checked in.
  • There must be no alcohol consumed or open bottles in common areas.

WARNING

If we receive a complaint from an occupier or strata manager your security bond is automatically fortified.

Additional penalties include but not limited to:

  • Immediate Eviction.
  • Loss of rental paid, and
  • Extra charges for security and other expenses which will be deducted from security deposits or bonds.
  • Blacklisted from all properties within the group.

If the police are called to the property you are automatically evicted from the property without refund. Police will be asked to remove you from the property.

To check availability for a transfer to or from Newcastle Airport call reservations on 02 49 555 888 between 8:30am and 8:30pm or complete the form below.

Maximum 4 passengers.
Tariff 1: $65.00 between 7.00am and 10.00pm.
Tariff 2: $75.00 between 10.00pm and 7.00am.

Complete this form to request a transfer. We will confirm your request once we have checked shuttle availability.

The driveway into Jesmond Executive Villas is beside the reception building located in at 193 Newcastle Rd, Jesmond.

There is no right turn entry into the property from Newcastle Road but you can complete a loop of the large roundabout and then make a left turn into the driveway at reception.

Enter the main driveway at 193 Newcastle Rd, Jesmond.

Drive up the main driveway past reception.

main driveway with the covered walkway 195 newcastle rd jesmond

Past the next building.

unit 14 on the left hand side

There is a pathway to Units 15 to 22.

Take the stairs to the left to reach your apartment.

Our reservation staff will send you a SMS message advising you of your apartment number and access security code for your apartment.

Check-in time is 2.00pm.

Earlier check-in and late check out times are available charges apply.

If unattended please call Chifley Reception on 02 49 416 699

All guests need to check-in with reception.

If you are checking in after 8.30pm you need to advise us before 8.00pm to ensure that entry codes are sent out prior to reception closing at 8.30pm.

If you have not received your code by 8.00pm call us on 02 49 555 888 immediately.

There is no need to line-up to check-in!

Use our kiosk by following the step by step instructions.

Check-in when you want to check-in by using our 24 hour kiosk.

$50.00 pre-authorisations are required for Kiosk Check-ins.

Pre-authorisation amount can vary depending on special events.

Follow the instructions on screen.

Touch screen to begin.

Select Jesmond Executive Villas.

Select the Check-in button.

Select Yes, you already have a reservation.

Enter the surname that you made the reservation with.

Enter the mobile phone number that you made the reservation with.

Select the room/s you wish to check-in then press Next.

Review the terms and conditions then select I Agree.

Please proceed to pay if your reservation is unpaid or partially paid. Select credit card payment option.

If payment is already made, the kiosk will proceed to check-in without asking for payment.

For credit card payment follow the instructions on screen.

  1. Wait for the terminal to display insert card then insert your card.
  2. Press transaction buttons as required.
  3. In the event of an error press the back or home button on screen.

Once payment is successful the check-in is processed.

The code for your room entry will be displayed on screen.

It will be your mobile phone number followed by the # symbol.

Select I Agree to confirm the code.

A final confirmation page will be displayed.

Access details will be sent to you via sms and email.

Off-street parking via Illoura Street

We have an off-street car park for our guests. If coming from Newcastle through the big Jesmond roundabout go through the traffic lights past Jesmond Executive Villas, then turn left into Illoura Street, then left into the car park when you see the sign. Park in any available car parking space.

You can also access the car park via the driveway on the left side of 185 Newcastle Rd.

The gravel car park does not have allocated spaces. You may park in any available space.

Street Parking

You may also park on Illoura Street. Do not park across any driveways, garbage bins or the cycleway entry. There are no parking meters on Illoura Street.

8.30am to 8.30pm.

7 days per week.

Taxi : Call 13 22 27 or  13CABS

Uber services are available. Download the Uber app for iphone or android.

Public transport is provided by frequent buses. Download the Newcastle bus network map and use the bus trip planner or use Google Maps to plan your journey.

Opal cards are required to travel on a bus and are available for purchase or top-up from Woolworths Jesmond.

The Jesmond bus stop for journeys to Newcastle is directly opposite Jesmond Executive Villas.

Jesmond to Newcastle Bus Routes

Route 11
Jesmond to Queens Wharf, via Callaghan Campus, Mayfield and Newcastle Interchange
A high frequency route, with services every 15 minutes between 7am and 7pm weekdays
Every second service extending to Charlestown

Route 12
Wallsend to Merewether Beach via Jesmond, Waratah, Newcastle Interchange and Marketown
A high frequency route with services every 15 minutes on weekdays and 30 minutes on Saturdays between 7am and 7pm

Route 23
Wallsend to Newcastle Interchange, via Jesmond, North Lambton, Lambton and Broadmeadow Stations
Services every hour
Increased services during peak periods weekdays

Route 24
Wallsend to Marketown, via Jesmond, Callaghan Campus, the Mater Hospital, Mayfield West and Carrington
Services every hour
Increased services during peak periods weekdays

No smoking inside any apartment. Smoking is permitted on balcony. Please be considerate of other guests and stay clear of people, windows, doors and enclosed areas when smoking.

Opening Time : 8.00am
Closing Time : 9.00pm
No eating or drinking in the pool area.
All children under the age of 16 MUST be supervised by adult.

The use of the BBQ and tools requires a $50.00 deposit.

Your deposit will be returned when you return the tools to Reception and the BBQ is left clean and tidy.

Reception staff will give you a pin code that is required to turn the gas on.

FREE Wi-Fi : Limited to 500MB per day.

Once this is exceed you are able to purchase additional Wi-Fi.

PAID Wi-Fi : Plans

HOW TO LOG ONTO YOUR FREE Wi-Fi 

Wi-Fi Network : JEV-GUEST-WIFI

Wi-Fi Support Tel : 1300 576 369

Once you connect you will see a popup window prompting for the following detail;

HOW TO LOG ONTO YOUR PAID Wi-Fi

Click on "Buy Now" to purchase your internet plan.

Enter the password that you have created when you paid for your Wi-Fi

There are small garbage bins in your apartment. You may also place rubbish into any of the 1100 litre bins or wheelie bins located in the driveway.

If you require replacement towels bring your used towels to reception and we will replace them with clean ones.

Many of our apartments do not have a telephone as most people now have a mobile phone.

For those apartments that do have a telephone, dial zero to obtain an outside line, charges apply.

Not all apartments have a telephone.

Mobile phone top-ups are available for purchase from Woolworths Jesmond.

There is a public payphone, if you need it, next to the main bus stop outside Stockland Jesmond Shopping Centre (30 Blue Gum Rd, Jesmond) as of Feb 2018.

Access and use of the laundry facilities

Jesmond Executive Villas has a 24 hour commercial guest laundry.

The cost is $6 for a wash cycle and $6 for a dry cycle.

Step by Step Instructions for: Clothes Washing or Clothes Drying.

The guest laundry is located opposite reception at 193 Newcastle Rd, Jesmond.

Drive past reception area under the covered walkway.

Drive past the 2nd building on the right hand side.

The laundry is located in the third building on the right hand side.

LAUNDRY 24 HOURS PER DAY : DOOR CODE 32527#

Click on the Washer Instructions or Dryer Instructions tab below to see the step by step guide to using the guest laundry.

Step 1 : Place dirty washing into washing machine 4, 5 or 6.

The washing machines are fully automatic. Easy Wash, AutoSoft and Chlor 12 are automatically fed into the machine. DO NOT ADD EXTRA SOAP!

Step 2 : Close the washing door.

Step 3 : Select washing machine cycle

1 = HOT WASH for white cotton

2 = WARM WASH for colour fast & permanent press.

3 = COOL for normal wash

4 = COLD for delicate wash

Step 4 : Account Access or Account Creation

Option 1 : Create Account / Add Credit to Account

If you have not set up a laundry account before you need to create an account first.

You then need to add credit to your account.

Option 2 : Check Account Balance

If you already have credit on your account and want to check you credit balance.

Option 3 : Select : Start a Laundry Cycle. 

If you already have an account and want to start the machines

Step 5 : Select what type of cycle your want

CHOOSE WASHER

Step 6 : Select a machine

If the machine number is grayed out it means that the machine is in use.

If the machine number is not grayed out it means that you are able to select that machine to use.

Select the machine your want to use.

Step 7 : Select how do you want to pay.

If you want to add funds to your laundry account then select

BY EFTPOS / CREDIT CARD

If you already have credit on your laundry account then select

ENTER MOBILE NUMBER

Step 8 : Enter mobile telephone number.

Step 9 : Enter or create a pin number

If you are using your laundry account for the first time you need to create a pin number for your account. Use a number that you are easily able to remember and enter the pin number into the touch screen then press next.

If you have previously used your laundry account enter the pin code that you have previously created into the touch screen then press next.

Step 10

Confirm your choice

To start the machine press

ACCEPT & PROCEED

If you are using the washing machine the washing machine will then automatically start.

Step 1 : Place clean wet washing into dryer 1 , 2, 7 or 8.

The dryers are gas dryers which allows for much faster drying of your clothes.

Step 2 : Close the dryer door.

Step 3 : Select temperature required

If you are using the dryer you need to press either ;

Low

Medium

High

Step 4 : Account Access or Account Creation

Option 1 : Create Account / Add Credit to Account

If you have not set up a laundry account before you need to create an account first.

You then need to add credit to your account.

Option 2 : Check Account Balance

If you already have credit on your account and want to check you credit balance.

Option 3 : Select : Start a Laundry Cycle. 

If you already have an account and want to start the machines

Step 5 : Select what type of cycle your want

CHOOSE DRYER

Step 6 : Select a machine

If the machine number is grayed out it means that the machine is in use.

If the machine number is not grayed out it means that you are able to select that machine to use.

Select the machine your want to use.

Step 7 : Select how do you want to pay.

If you want to add funds to your laundry account then select

BY EFTPOS / CREDIT CARD

If you already have credit on your laundry account then select

ENTER MOBILE NUMBER

Step 8 : Enter mobile telephone number.

Step 9 : Enter or create a pin number

If you are using your laundry account for the first time you need to create a pin number for your account. Use a number that you are easily able to remember and enter the pin number into the touch screen then press next.

If you have previously used your laundry account enter the pin code that you have previously created into the touch screen then press next.

Step 10

Confirm your choice

To start the machine press

ACCEPT & PROCEED

When you press accept and proceed this action will start the dryer.

If guests are locked out of there apartment after hours they need to contact either:
(a) Central Reservations : 02 49 555 888
(b) Emergency Mobile    : 0419 804 080
(c) Emergency Mobile    : 0431 121 405

Checkout time is 10am.

Thank you for choosing Jesmond Executive Villas.

[checkout_wording]

  • This field is for validation purposes and should be left unchanged.

Our customer service team would like to hear from you if you have any concerns during your stay. It is much easier to rectify any concerns that you have whilst you are in house. It is our intention that you have an enjoyable stay and would like to hear from you. If you are able to make any recommendations on how we are able to improve upon our service to our valued customers, please email res@jev.com.au.

Your apartment is fully self contained with a kitchen and internal laundry. Linen, towels, cutlery, crockery and kitchen utensils are provided for your convenience. Complimentary tea and coffee are provided upon arrival. Soap is provided.

Weekly Servicing
Our apartments are fully serviced once per week.

Light Servicing
We are also able to service your apartment between scheduled weekly services.
Contact reception if you require additional servicing; charges apply.

Linen
All apartments come with the following linen ;

  • Bed sheets
  • Blankets
  • Doonas
  • Towels
  • Bath mats
  • Hand towels

We take great care in the maintenance of your apartment. In the event that we may have missed an item, please complete this form.

  • This field is for validation purposes and should be left unchanged.

Cancellations
Sending an sms message is NOT an acceptable method of cancelling your reservation or checking-out early.

Direct Reservations;
To cancel your accommodation you need to:
(a) Phone central reservations on 02 49 555 888 or
(b) Email reservations to res@jev.com.au

On-Line Travel Agent Reservations; Booking.com, Expedia, etc.
To cancel your accommodation with an on-line travel agent you need to:
Contact the on-line travel agent where the reservation was initially made by
(a) Phone or
(b) Email, usually there is a link sent in the confirmation email.

Cancellation Policy
The cancellation policy is based upon the tariff type you have book.

Standard Tariff Type;
If you cancel your accommodation 72 Hours prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Non Refundable Tariff Type;
Payment for the accommodation is due when the reservation is made.
Dates can not be changed.
Reservations can not be changed into a different person's name.

Members Tariff Type;
If you cancel your accommodation 72 Hours or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within 72 hours prior to a 2.00pm arrival time then the 1st nights accommodation is charged as a cancellation fee.

Monthly Tariff Type;
The first weeks accommodation is due when the reservation is made.
If you cancel your accommodation one week or more prior to a 2.00pm arrival time then your accommodation is cancelled without penalty.
If you cancel your accommodation within one week prior to a 2.00pm arrival time then the 1st weeks accommodation is charged as a cancellation fee.

Check Availability For The Lowest Guaranteed Online Rates.

TERMS AND CONDITIONS

Please read these terms and conditions carefully as they incorporate the basis upon which reservations are accepted by Newcastle Apartments Pty Ltd.

Making a reservation automatically accepts all the terms and conditions outlined hereunder. Newcastle Apartments Pty Ltd. ABN 67 629 470 971  reserves the right to change and/or modify any of these terms and conditions at any time without notice and such changes will become effective immediately. Please check these terms and conditions periodically for changes. The effective date of these terms and conditions is September 2019.

ADVANCED RESERVATIONS

Newcastle Apartments will not guarantee or confirm a reservation made more than fifty-one (51) weeks or 358-days prior to arrival. Requests and quotes beyond this period may be possible, however, no rates and availability will be guaranteed and confirmed. Newcastle Apartments reserves the right to cancel or amend, with reasonable notice, any reservations made beyond this period.

AMENITIES AND PERSONAL COMFORTS

The following amenities are included in all apartments. Variations may apply.

  • bedding linen, blankets and pillows
  • kitchen tea towels, dishwashing liquid and dishwashing tablets
  • washing machine laundry detergent
  • bathroom amenities including; shampoo, conditioner, body wash or soap

ARRIVAL/DEPARTURE

Check-in, arrival time is from 14:00 (2:00PM). Early check-in is available for $20.00 per hour prior to arrival with prior notice by calling Central Reservations on +61249555888.

Check-out, departure time is prior to 10:00 (10:00AM). Late check-outs are available for $20.00 per hour after 10.00am, with prior notice by calling Central Reservations on +61249555888.

BEDDING REQUESTS

All one, two, three bedroom suites are equipped with king-zipped beds in each bedroom that can be split into two single beds. If the single bed configuration is required your preference needs to be requested at time of reservation as 24-hour’s notice is required.  Some studios apartments have queen beds that cannot be split.

BEST RATE GUARANTEE

We guarantee that you won’t be able to find a lower rate for any of our apartments anywhere online. We understand that looking for the lowest rate can be time consuming and frustrating, that’s why we ensure we have the lowest rate available on our own website so you won’t need to shop around. On the unlikely occasion you find a lower rate that is not listed on www.newcastleapartments.com.au, please contact us on +61 2 49 555 888  and we will be happy to match it. The rate must be publicly available and valid for the same arrival and departure dates. The rate must be listed in AU$ (Australian Dollars), not influenced by a currency conversion and include goods and services tax (GST). If the lower rate be the result of a third party website selling Newcastle Apartments at a loss, we may not be able to match it.

BONDS/ CREDIT CARD PRE-AUTHORISATION

For all reservations a refundable bond is required upon arrival which covers any damage that may occur to the apartment during the occupied dates.

$250.00 security bonds.

CANCELLATIONS

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 2PM (14:00) hotel time, Three (3) days prior to arrival. If the guest does not pay by 6PM (18:00) on the arrival date without alerting the hotel, the reservation will be released and the first night of accommodation will be charged. Any pre-payments (if any) will also be forfeited. Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the reservation process and can be supplied in a confirmation email when requested.

CAR PARKING

You agree to enter the car park at your own risk. Newcastle Apartments does not accept any responsibility for damages or loss to your property or property belonging to someone else.

CHILD POLICY

Children under the age of 12 years may stay at no additional charge when using existing bedding. Conditions apply, refer to Maximum Capacity Per Apartment.

CREDIT CARD SURCHARGE

A credit card surcharge applies to all payments made by credit card. This amount will be applied at time of payment and is in addition to the nightly rates. The surcharges 1.8% applies to VISA, Mastercard, China Union Pay, American Express and Diners Card. Please note that credit card surcharges may change at any time

EMERGENCY SERVICE FEE

The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside of the room where the smoke alarm is triggered. Guests are advised to use the rangehood when cooking.
EVICTION OF A GUEST

Newcastle Apartments may evict a guest or visitors without warning. Guests who are evicted from an apartment will be blacklisted from all Newcastle Apartment locations and we may choose to notify the police. A guest is subject to such eviction should the following (but not limited to) occur;

  • Intoxication and unsavoury behaviour
  • Overcrowding – when the number of persons in the suite exceeds the capacity (see maximum capacity per suite table)
  • Physical or verbal assault towards apartment representatives, residents or other guests
  • Wilful damage to apartment property
  • Any incident for which the police need to be called onto the premises
  • Any behaviour posing a safety threat to others
  • Ignoring advice to reduce excessive noise (music or other noise)
  • Throwing of objects over the apartment balconies or from windows
  • Smoking within the apartment (a cleaning and deodorizing fine will also apply)
FAILURE TO PAY

In the event that a guest fails to pay immediately upon demand any amount owing to Newcastle Apartments, pursuant to the reservation and accommodation (including but not limited to extra services, apartment damage and cleaning fees), Newcastle Apartments reserves the right to deny access to the guest and ask that they vacate the premises.

FORCE MAJEURE
 Guests and hotel representatives of Newcastle Apartments are allowed partial impossibility in an agreement, where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. Any agreements, contracts, quotes and reservations may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.

GROUP RESERVATIONS

A minimum of ten (10) apartments reserved on one night is considered a group reservation. Any group reservations made via any form of online distribution, such as our website or a third party website, may be cancelled and a group proposal will be supplied. Different terms and conditions apply for group reservations as stated in the group accommodation proposal and or agreement (if applicable). This policy also applies to a travel agent via their system.

GUEST COURTESY

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all suites by 22:00 (10pm) each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.

 

HOUSEKEEPING APARTMENT SERVICING

Housekeeping services applied during the stay dates is communicated during the reservation process. Our typical housekeeping service is as follows;

  • For stays longer than 7-nights, your suite will be fully cleaned, including all linen changed once every seven (7) days.

Additional Full-Service Charge

  • Studio: $35.00
  • 1 Bedroom Suite: $35.00
  • 2 Bedroom Suite: $55.00
  • 3 Bedroom Suite: $75.00
  • 4 Bedroom Suite: $90.00
HOW TO RESERVE

Reservations can be made online at www.newcastleapartments.com.au or by calling Central Reservations on +61 2 49555888.  Alternatively all travel agents have access to all our Apartments via their travel agency systems.

INTERNET

Complimentary high speed Wi-fi internet is available across all Newcatle Apartments Properties.

LIMIT OF LIABILITY

We do our best to ensure your reservation arrangements are satisfactory, however Newcastle Apartments does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

MAXIMUM CAPACITY PER APARTMENTS

Newcastle Apartments adheres to the following maximum suite capacities at all times:

SUITE TYPE MAX NO. OVERNIGHT
 GUESTS
MAX NO. VISITORS
 UNTIL 10PM
MAX NO. GUESTS & VISITORS
 ALLOWED UNTIL 10PM
Small Studio 2 2 4
Large Studio 3 2 5
1 Bedroom Suite 3 2 5
2 Bedroom Suite 5 4 9
3 Bedroom Suite 7 4 11
4 Bedroom Suite 9 4 13

Please note, rollaway beds are available at most of our apartments upon request. Please be advised there is only limited availability so cannot be guaranteed until reserved and paid for.
Rollaway Bed Daily Cost: $30.00
 Baby Cot Daily Cost: $15.00

MINIMUM LENGTH OF STAY
 A minimum length of stay may apply during high demand or special event periods, as determined by Newcastle Apartments. If you reserve an apartment over such dates, as per the reservation terms and conditions, you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result forfeiting of any pre-payments and or deposits.

PAYMENT

Payment for entire stay plus any incidentals is required 72 hours prior to arrival. For high demand periods, special events and group bookings, different payment policies that require pre-payment may apply. The payment policy will be confirmed at time of reservation. If the payment policy is not adhered to the reservation may be cancelled. We accept electronic funds transfer at point of sale (EFTPOS), Visa, MasterCard, American Express, Diners, JCB and China UnionPay. Any credit cards being used for payment (including incidentals) must be present at check-in, arrival by the cardholder. A non-refundable credit card surcharge applies to all credit cards. We do not accept cash at any of our apartments. All transactions are processed in Australian Dollars. Newcastle Apartments does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD.

PET POLICY
 The majority of Newcastle Apartments do not permit pets. An animal is considered a breach of your accommodation conditions and you will be asked to leave or remove the animal. Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass, with the owner and dog’s name. Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog.

Jesmond Executive Villas and Cardiff Executive Apartments do allow pets only is some room types. Contact Central Reservations on +61 2 49 555 888 for additional information.

PHOTOGRAPHS AND DESCRIPTIONS
 Whilst care is taken to ensure that the photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to one of our reservation specialists, whom will assist your decision-making process and if that feature or facility will be available during your stay. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas. Actual apartments occupied may vary in decor and inclusions from those shown in photographs.

PHOTO IDENTIFICATION
 Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in, arrival. This is required in order to verify your identity for apartment security purposes. A valid Australian driver’s license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.

RATES

All rates are quoted in AU$ (Australian dollars) and are per apartment per night. Some of our apartments  include 10% goods and services tax (GST). Rates within reservations that have a valid confirmation by Newcastle Apartments will be honored. Rates that have been quoted are not confirmed until a valid confirmation email has been received from Newcastle Apartments and therefore subject to change. Newcastle Apartments reserved the right to amend rates that have been confirmed at incorrect rates due to human or distribution errors.

RIGHT OF ENTRY

In the event that Newcastle Apartment’s Management has a legitimate cause for concern or if the guest has not been seen nor been able to be contacted over a period of time, the apartment may be entered by an apartment representative to ensure the safety and comfort of all guests is in order.

RIGHT TO REFUSE ENTRY

Newcastle Apartments reserves the right to refuse a guest entry to the accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the apartment complex.

RUBBISH REMOVAL

A rubbish (trash) bin is provided in each complex. All guests are responsible for the removal of their own rubbish daily. Bags are provided in each apartment for this purpose and additional bags are available upon request to housekeeping.

SECURITY AND LOSS PREVENTION
 All Newcastle Apartment’s buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Newcastle Apartments takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.

SILENT BOOKINGS

Silent bookings, also referred to as “incognito bookings”, are not accepted. Valid photo identification is required upon arrival and our property management system must be able to reference correctly all guests within our properties. Guest information is kept secure for post stay auditing purposes and may be provided upon legal demand from the authorities. If you wish to stay under a false name or require your details to be erased from our system after your stay, we regret that this request cannot be actioned and understand that you may choose alternate accommodation where your request can be met.

SMOKING POLICY
 All Newcastle Apartments properties are non-smoking and smoking in the internal apartments is not permitted. Fines will apply to guests who do not adhere to this policy.

APARTMENT DAMAGE
 The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused, including those by third parties visiting the suite, which will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in, arrival.

SUITE TYPES AND ALLOCATION
 Apartments reserved in each reservation are guaranteed, specific apartment numbers, within the type reserved, are subject to availability upon check-in, arrival and cannot be pre-allocated or guaranteed. Higher and or upgraded apartment types need to be reserved at time of reservation to be guaranteed. If for any reason the apartment type reserved is no longer available at time of check-in, arrival, Newcastle Apartments will provide a substituted apartment of equal or greater value and standard at the same rate confirmed. In extreme cases Newcastle Apartments will relocate guests to a nearby apartment or hotel of similar standard or alternatively offer a full refund.

THIRD PARTY SELLING
Newcastle Apartments does not permit resale to a third party or for trade purposes without prior consent and or written agreement. Newcastle Apartments reserves the right to accept or reject any such reservations. This also applies to group reservations and negotiated corporate rates that are resold.

TRAVEL INSURANCE

We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents.

UNACCOMPANIED MINORS

A child who is staying without the accompaniment of a parent, guardian or adult over the age of eighteen (18-years) is considered as an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Newcastle Apartments if an adult is also added to the reservation. The adult will be asked to send an email to Central Reservations giving permission for the minor to stay at the property. The adult will be asked for the normal identification requirements and must pay for the accommodation on behalf of the minor. Newcastle Apartments strongly advises against minors staying alone without adult supervision for safety reasons, as some of our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtubs which could be hazardous to minors staying alone. Newcastle Apartments Fcannot accept any responsibility for injury caused by an unsupervised minor staying in our suites, nor can we provide the service of supervising and caring for a minor during their stay

Valid Credit Card
A valid credit card and matching ID is required upon check-in or prior to check-in.
If you have made your reservation using an on-line travel agent and paid in full the hotel still requires your credit card details for a pre-authorisation.

Pre-Authorisation
A security bond is charged to your credit card on the day of arrival.
Bond may be up to $500. Please ensure you have this on your credit card at check in.
The security bond is released back to your credit card within 5 business days.

Cash Policy
No cash is accepted at the property.

Photo Identification
A valid government issued photo identification is required upon or prior to check-in.

Blacklisted Guests
The NEA Group reserves the right to blacklist guests. If you are blacklisted from a property then you are automatically blacklisted from all properties within the group.

Noise and Parties
Are strictly forbidden at ALL times. Guests may be evicted and entire bond forfeited if noise complaints are received. No warnings will be given.
Hens/bucks parties not allowed.